Privacy Policy

Last Updated: February 5, 2026

This Privacy Policy describes how Hannah Katherine Counseling LLC ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit hkc.care (the "Website") and when you engage with our services. Please read this policy carefully. By accessing or using the Website, you agree to the practices described below.

Important Notice: This Privacy Policy is provided for general informational purposes and does not constitute legal advice. You should consult with a qualified attorney to ensure compliance with all applicable laws, including state-specific requirements.

1. Information We Collect

We may collect information about you in a variety of ways, including:

A. Personal Information You Provide

Information you voluntarily provide to us, such as:

  • Name, email address, phone number, mailing address

  • Appointment requests or contact form submissions

  • Billing or payment information (processed via third-party payment processors)

  • Any other information you choose to provide

B. Automatically Collected Information

When you visit the Website, we may automatically collect:

  • IP address, browser type, device information

  • Pages viewed, referring/exit pages, and timestamps

  • Cookies and similar tracking technologies

C. Protected Health Information (PHI)

If you are a client or prospective client of our psychotherapy or healthcare services, we may collect health-related information that may be considered Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act of 1996 (HIPAA). PHI is handled in accordance with applicable federal and state privacy laws and our Notice of Privacy Practices, which is provided separately.

2. How We Use Your Information

We may use the information we collect for purposes including:

  • Responding to inquiries and appointment requests

  • Providing and administering services

  • Billing, payment processing, and insurance coordination

  • Improving Website functionality and user experience

  • Communicating administrative or service-related information

  • Complying with legal, regulatory, and ethical obligations

3. Cookies and Tracking Technologies

We may use cookies, web beacons, pixels, and similar technologies to:

  • Operate and improve the Website

  • Understand usage patterns

  • Enhance user experience

You may control or disable cookies through your browser settings. Disabling cookies may affect Website functionality.

4. Disclosure of Your Information

We may share your information only as permitted or required by law, including:

  • Service Providers: Third-party vendors who perform services on our behalf (e.g., website hosting, payment processing, electronic health record systems)

  • Legal and Regulatory Requirements: When required to comply with applicable laws, court orders, subpoenas, or professional obligations

  • Health Care Operations: As permitted under HIPAA for treatment, payment, and healthcare operations

  • Business Transfers: In connection with a merger, sale, or transfer of assets, subject to confidentiality protections

We do not sell your personal information.

5. HIPAA and Health Information

If you are receiving healthcare services from us, your PHI is governed primarily by HIPAA and applicable state laws. Uses and disclosures of PHI are further described in our Notice of Privacy Practices, which may be obtained by contacting us or through our Website.

In the event of a conflict between this Privacy Policy and our Notice of Privacy Practices, the Notice of Privacy Practices will control with respect to PHI.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal and professional obligations, and resolve disputes.

8. Your Privacy Rights

Depending on your state of residence, you may have rights regarding your personal information, including:

  • The right to access or request a copy of your information

  • The right to request correction of inaccurate information

  • The right to request deletion, subject to legal and clinical record retention requirements

Requests may be submitted using the contact information below. We may verify your identity before responding.

9. Children’s Privacy

The Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 without parental consent. If you believe such information has been collected, please contact us.

10. Third-Party Websites

The Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last Updated" date. Continued use of the Website after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Hannah Katherine Counseling LLC
Email: hannah@hkc.care

If you are a healthcare client, please also review our Notice of Privacy Practices for additional information regarding your rights under HIPAA.